Privacy Policy

Arbora Social · Effective 1 November 2026

Arbora Social provides messaging tools for Instagram professional accounts that we manage. This policy explains what information our tools process when you interact with those accounts, and how you can ask us to delete it.

Information we process

• Messages you send to, and receive from, an Instagram account we manage.
• Basic public profile information made available by Meta, such as your username and name.

We receive this information through Meta's official Instagram Platform APIs, only after you have messaged the account.

How we use it

• To read and reply to your messages and keep track of the conversation.
• To let a person from the account's team step in and answer you directly.

Some replies may be prepared with the help of automated tools. You can ask to speak with a person at any time.

We do not sell your information, and we do not use it for advertising.

Sharing

We share information only with service providers that help us run these tools (for example hosting and AI text processing), under confidentiality obligations, or when required by law.

Retention and security

Raw message notifications are kept for up to 7 days. Conversation records are kept only as long as needed to handle the conversation, and in any case no longer than 12 months. Data is stored on secured servers with restricted access.

Data deletion

You can ask us to delete the information we hold about you:

1. Email [email protected] with the subject “Data deletion” and your Instagram username.
2. We delete your data within 30 days and confirm by email.

You can also stop all data sharing by blocking or deleting the conversation in Instagram.

Contact

Questions about this policy: [email protected]